Accessibility
We welcome everyone to our venue, and aim to be as accessible as we can.
Our concession ticket price is available for students, under 16s, over 60s, and for those receiving Universal Credit, Jobseeker's Allowance (JSA), Personal Independence Payment (PIP), or Disability Living Allowance (DLA).
If you have a specific enquiry about access or special needs, contact us at: [email protected]
Relaxed performances
Relaxed performances are open to everyone — especially those who may benefit from a more flexible theatre experience.
This includes:
- Families with young children
- People with Autism Spectrum Condition (ASC)
- Those with sensory or communication differences
- People with learning disabilities
These performances are adjusted to create a calm and welcoming atmosphere. For example:
- Audience noise (both voluntary and involuntary) is completely fine
- Auditorium lighting stays on at low level during the show
- Loud sound effects are softened
- You can leave and re-enter the auditorium at any time
- A quiet space is available in the foyer if you need a break
Relaxed performances usually take place during a matinée or on a Tuesday evening.
Social Stories
Our Social Stories give a clear, visual overview of what to expect when visiting our theatre. They include information about the show, its content, and how the relaxed performance is adapted — helping you feel comfortable and confident before your visit.
Wheelchair access
Wheelchair access: Available through the main theatre doors.
Toilet: Wheelchair-accessible facilities are available directly from the foyer.
Drop-off & Parking:
- Drop-off bay located at the main entrance.
- One disabled parking space in the car park (immediately on the right past the gate).
Reserving the accessible seating:
- Seat C3 is wheelchair accessible (same level, near the door).
- A discounted caregiver seat (C2) can be booked at the same time.
- When shows near capacity, seat C2 may be released for general booking — please book early.
- Row D is also step-free.
Hearing loops
Progress Theatre has a hearing loop system. Please switch your hearing aid to T.
Occasionally, we may offer signed performances. We cannot accommodate signers as audience members - please don't bring your own signer.
Assistance dogs
If you have an assistance dog, please contact us when booking so we can advise on seating with suitable access.
What to expect on arrival
When you arrive to Progress Theatre you will enter into the foyer and be welcomed by a member of the front of house team. They can sell you a programme if you would like to buy one.
The bar is on the left and will be open, selling both alcoholic and non-alcohol drinks. You can take any drinks into the auditorium with you as long as they are in plastic cups. All cups from the bar are plastic.
The toilets are past the bar. These are non-gendered toilets and there is also a wheelchair-accessible toilet.
Once it is time to go into the auditorium to watch the show the auditorium door will be opened from the foyer. A bell will be rung when there are only a few minutes left before the show starts.
Your tickets will be checked by a member of the front of house team when you go into the auditorium and they will point out where your seats are located.
Take a backstage tour of Progress Theatre via the medium of a mannequin challenge: